Are you tired of juggling customer emails, sticky notes, and endless spreadsheets to keep track of your clients? We think you need a tool that can help you build stronger relationships and grow your business, whether you are a marketer, run a small startup, a large enterprise, or a team leader. The right CMS (Customer Relationship Management) tool can be your superpower, which makes it easy to connect with customers, manage teams, stay more organised, and boost sales.
In this blog post, we’re breaking down the best CRM tools of 2025 to make your choice easier and less daunting, that fit your needs.
A CRM doesn’t just store information, it helps you connect with customers, close more deals, and grow your business. You can store all the information about your store, customer details like their names, emails, chats and even the day of shipping. They are user-friendly, customisable, and affordable. You can also manage your business on the go with a mobile-friendly CRM.
In 2025, with more people shopping online and expecting fast, personal service, a CRM is your secret weapon. In a study, the global customer relationship management (CRM) industry is projected to generate a revenue of $163,162.6 million by 2030, with a compound annual growth rate (CAGR) of 14.6%. Without any delay, let’s explore the top tools that will get you there.
If you are looking for a free CMS tool, you can go for HubSpot, a well-known free tool for contact management and a marketing platform. This software is a favourite of many small businesses because of its powerful automation features. The free version will get enough functionality for small teams, while paid plans will help you to grow your business. HubSpot's user-friendly UI makes it accessible to teams without any technical skills.
Enterprise: $3,600/month
Best For: Small businesses, startups, and entrepreneurs looking for a free, powerful CRM.
Salesforce is known as the powerhouse of Customer Relationship Management. It’s a complex system. This is particularly best for large enterprises, so if you are looking for a tool for your large business, you can go for it. Also, Salesforce provided a nonprofit solution called Nonprofit Success Pack (NPSP). More than 70 dashboards and reports are designed for the charity industry here.
Best For: Large enterprises, corporations, and businesses needing advanced CRM solutions.
Looking for something on a budget? Zoho CRM is for you. It is a budget-friendly tool suitable for small to medium-sized businesses. You will be happy to know that it is great for sales tools, marketing features, and integrations with everyday apps like Gmail and Slack. Also, its AI assistant, Zia, can give you data-driven insights, automate operations, and forecast sales patterns. If you are looking for an affordable CRM software that will grow with your business, Zoho CRM can be your best choice.
Best For: Small to Mid-sized businesses looking for a rich CRM feature.
In Pipedrive’s CRM, you will see marketing features, sales automation features, a chatbot to generate leads, and customisable dashboards. Your Financial advisers may quickly see their sales processes with Pipedrive's straightforward, user-friendly interface. It is designed specifically for salespeople. It mainly focuses on visual pipelines and simplifies the process of tracking deals.
Best For: Sales teams that need a CRM focused on closing deals faster.
Are you looking for a help desk solution? Meet Freshdesk, primarily known as a help desk solution. Freshdesk offers automation features and multi-channel support, which helps your customer service teams improve their workflows and give timely assistance to manage customer queries, track interactions, and resolve issues. Also, what is great about learning Freshdesk is that it is easy to use compared to other CMS tools.
Best For: Businesses that focus on customer support need a strong CRM.
Monday.com isn't your typical CRM system. It is a colourful, customisable setup with CMS capabilities, allowing users to create their own workflows for lead tracking, team collaboration, and project management. It is great for custom boards, automation, and real-time team collaboration tools. It may not be the best option if your company is seeking a specialised CRM solution, but it works well for teams who want a combination of project management and CRM software.
Best For: Teams that need a collaborative CRM with project management features.
Looking for AI-driven insights and automation in our CRM? Then, the CRM called Freshsales might be the key for you. You might not know the name Freshsales because it was created by Freshworks. It helps sales teams to create personalised customer interactions. Also, Freshsales provide you a free plan that will allow your business to manage contacts and lead tracking, email connectivity, and sales pipeline management.
Best For: Businesses that want AI-driven insights and automation in their CRM.
No matter how big or small your business is, there is a CRM tool for every business type. Meet Zendesk, which is for all businesses. You will see it’s easy to use and provides a user-friendly mobile CRM. You'll notice the resources they provide, such as a self-service Help Centre and a ticketing system. Also, you will receive real-time push notifications.
Best For: Businesses that need a CRM with a strong focus on customer service and support.
There you have it - in 2025, the right CRM can transform the way you do business. There’s something for everyone on this list, whether you need a simple, affordable tool like Zoho CRM or a powerhouse like Salesforce. Take your time to choose the best option for you, try out a few tools, and invest in the CRM that will help you build stronger relationships, streamline your processes, and grow your business.
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