Freshdesk Omnichannel Crash Course

You are a part of a support team and you have just started using Freshdesk or you are already using it but didn’t find your away around it and still feel rusty when it comes to dealing with Freshdesk, no worries – We got you!

This short-crashing course is all about making you get around Freshdesk features and navigating easily within the platform as if you have been using it for ages. Learn to optimize customer service with our Freshdesk Omnichannel course. Master ticketing systems and Freshworks customer service strategies for seamless customer interactions.

Join me as I walk you through the main dashboard and its features, including navigation, filters, and initiating contact. Take part of this course to gain a better understanding of Freshdesk and how it can streamline your customer support process.

It includes ticketing system, webchat system lessons.