Freshdesk Tutorials

Freshdesk Tutorials

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About Course

You are a part of a support team and you have just started using Freshdesk or you are already using it but didn’t find your away around it and still feel rusty when it comes to dealing with Freshdesk, no worries – We got you!

This short-crashing course is all about making you get around Freshdesk features and navigating easily within the platform as if you have been using it for ages.

Join me as I walk you through the main dashboard and its features, including navigation, filters, and initiating contact. Take part of this course to gain a better understanding of Freshdesk and how it can streamline your customer support process.

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Course Content

Starting with Freshdesk – Overview
1. I provide an overview of Freshdesk, a customer relationship management system. 2. I explain how Freshdesk helps support teams efficiently manage customer emails, track pending emails, and respond to customers. 3. I also discuss the different products within Freshworks and how they are all accessible through one account.

  • Freshdesk in a nutshell
    13:45
  • My Freshdesk Account
    04:55
  • Accessing My Freshdesk Account
    06:15

Handling Tickets within Freshdesk
Here, you will be able to navigate through the ways of knowing how to start solving tickets and understand how you can note your progress in terms of daily ticket count, statuses and more.

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Address

Rize Capital Ltd
Registered in England and Wales.
Registration # 12039916
53 Rodney Crescent, Filton,
Bristol BS34 7AF
United Kingdom

Copyright © 2019 – 2024  Rize Capital Ltd

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