Freshdesk Omnichannel Crash Course

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Freshdesk Omnichannel Crash Course

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About Course

You are a part of a support team and you have just started using Freshdesk or you are already using it but didn’t find your away around it and still feel rusty when it comes to dealing with Freshdesk, no worries – We got you!

This short-crashing course is all about making you get around Freshdesk features and navigating easily within the platform as if you have been using it for ages. Learn to optimize customer service with our Freshdesk Omnichannel course. Master ticketing systems and Freshworks customer service strategies for seamless customer interactions.

Join me as I walk you through the main dashboard and its features, including navigation, filters, and initiating contact. Take part of this course to gain a better understanding of Freshdesk and how it can streamline your customer support process.

It includes ticketing system, webchat system lessons.

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Course Content

Starting with Freshdesk – Overview
1. I provide an overview of Freshdesk, a customer relationship management system. 2. I explain how Freshdesk helps support teams efficiently manage customer emails, track pending emails, and respond to customers. 3. I also discuss the different products within Freshworks and how they are all accessible through one account.

  • Freshdesk in a nutshell
  • My Freshdesk Account
  • Accessing My Freshdesk Account

Handling Tickets within Freshdesk
Here, you will be able to navigate through the ways of knowing how to start solving tickets and understand how you can note your progress in terms of daily ticket count, statuses and more.

Handling Chats within Freshdesk

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Rize Capital Ltd
Registered in England and Wales.
Registration # 12039916
53 Rodney Crescent, Filton,
Bristol BS34 7AF
United Kingdom

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